A 100% Queensland family owned and operated business servicing the Australian Community

 

FAQ 

 

Q1.  The Police were called to attend the death?

A.   Just because the Police attended the death it does not mean that they suspect foul play.
The Police are normally called when a Doctor is not available or can not legally issue a cause of death certificate.  The Police will arrange for the Government Undertaker to transfer the deceased person to a Hospital or other place determined by the Coroner where an Autopsy may be carried out.

THE FAMILY OF THE DECEASED ARE NOT REQUIRED TO USE THE SERVICE OF THE GOVERNMENT UNDERTAKER FOR THE ACTUAL FUNERAL

 

Q2.  When does the Coroner become involved and why?

A.  The Coroner is involved when: 

  • The death is the result of violence

  • The death is the result from other than natural causes

  • The cause of death is unknown

  • The deceased was a prisoner or in legal custody

  • The deceased was an involuntary inmate in a mental institution

  • The deceased persons normal Doctor can not legally write a cause of death certificate

The Coroner is normally a Magistrate who has been appointed to protect the general public from criminal activity.  Just because the Coroner is involved it does not necessarily mean that the death has been caused by nefarious activity.  In many occasions the Coroner will find that the cause of death was from natural causes.

Q3.  What happens in the case of an Autopsy?

A.  It is often devastating to learn that your loved one will be required to have an Autopsy. However, it is a legal requirement that the Coroner makes all efforts to establish the actual cause of death.

For medical reasons you may also be asked permission for the hospital to perform an autopsy.  In this case the choice is yours.  It is strongly suggested that before any decision is made the subject is discussed fully with your Doctor and other family members.

Q4.  Will the funeral be held up if the Coroner is involved?

A.  NO.  Under normal circumstances the deceased will be released from the Coroners care within 24 hours.  However, blood and tissue samples may be retained by the Coroner for further testing.

Q5.  Can I obtain a copy of the Coroners Report?

A.  YES.  Providing you are a close relative of the deceased a written copy of the report can be applied for from the Coroner.  This report is very detailed and may be quite disturbing in some instances, it is suggested that you make an appointment with your local Doctor if you need the medical terminology explained.  Nevertheless, you can also ask for an appointment to discuss the report with the Coroner and the forensic pathologist.

Q6.  When should the funeral arrangements be made and who can make them?

A.  The funeral arrangements can be made at any time after the death has occurred.  Normally the funeral is arranged by a close family member.  However, frequently the funeral arrangements are made with a friend or an officer from the Public Trust.

Q7.  When should the funeral take place?

A.  The funeral can take place at any time after the death has occurred.  There are many types of funeral services for Cremations or Burials.  The actual timing for the funeral is not important.  Often a funeral is held several days or weeks after the death.  This may be to allow a relative or friend to arrive from overseas or for other cultural requirements.  Talk to one of our consultants about your particular needs.

Q8.  What happens about organ donations?

A.  If your loved one has been certified brain dead, a Doctor may request that some organs be donated so another persons life may continue.  The timing of this question is never appropriate and the decision is not easy.  Ask the Doctor to fully explain what is happening and why.  It is frequently best to discuss this decision with other family members.

Q9.  Is it true that several people are cremated in the same cremator at the same time?

A.  In Australia this NEVER happens. Only ONE coffin can fit into a cremator at a time.

Q10.  Will the ashes that I get back really be my loved ones?

A.  Yes 100% guaranteed.  There are many checks and balances relating to the cremation of human remains and ALL crematoriums go to great lengths to ensure that ashes do not get mixed.

Q11.  Can I request a viewing of my loved one?

A.  Yes a viewing in many cases is very beneficial for all who take part. A viewing may take place in our specially appointed viewing room, at the Crematorium, in the Church with the permission of the clergy, and at the family home.

Q12.  Can I have a cardboard coffin?

A.  Yes cardboard coffins are available.  However, a raw particle board coffin that has been made from forestry thinning is cheaper and more substantial.

Q13.  Where can I hold a funeral service.

A.  The traditional places for a funeral service are the Church, Crematorium and Cemetery. However, we offer many other choices.

  • In the family home

  • In a home garden

  • On a beach

  • In a park

  • The local community hall

  • The Scout hall

  • The family farm

  • And almost any other place that the family can think of.

Q14.  Do we have to have a clergy or a celebrant to officiate at the funeral?

A.  NO.  Any one can officiate at a funeral service, there is no legal requirement to use the services of a Celebrant or a Clergy.

Q15.  What FREE services do Australian Academy and Polynesian Funerals offer?

  • A1.  The opportunity to come to our well appointed facilities and wash and dress your loved one

  • 2.  The opportunity to assist in placing your loved one in his, her coffin or casket.

  • 3.  The opportunity to travel in the hearse to the funeral

  • 4.  Holding the deceased for up to 3 weeks

  • 5.  The transfer of the deceased from the place of death anywhere within the Brisbane, Sunshine and Gold Coast areas during normal business hours. 8:30 Am to 5:00 Pm

  • 6.  Taking photographs with family cameras

  • 7.  Up to 4 International, 4 National and 6 local Faxes to assist with Visa applications or Airline bookings, and confirmation of a funeral for an employer.

Q16.  What other services are available?

  • A1.  Arranging to have foot and hand prints made for children.
    2.  Arranging a professional videograpgher to video the funeral
    3.  Arrange for a professional photographer to photograph the funeral
    4.  Arranging online memorialisation with Remember-me.com.au
    5.  Arrange for brass memorial plaques
    6.  Placing funeral notices in local, Inter-State and overseas newspapers

Q17.  What To Do and Who To Notify After A Death Has Occurred - Click here

 

 

 

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